These are the Terms and Conditions of Poultry Australia Pty. Ltd. trading as Poultry Australia (ABN 36 614 196 208) (“Poultry Australia”, “we”, “us”) on our website located at www.poultryaustralia.com.au, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on our Website.

Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.

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1. eCommerce

While we take every care to make sure our online store is accurate and up to date, from time to time, mistakes may occur (for example, a pricing error or stock availability issue). 

Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a shipping confirmation email. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable. 

These terms and conditions of sale only apply to physical goods purchased from Poultry Australia. These terms and conditions of sale do not apply to any fertile eggs or live poultry offered for sale on the Poultry Australia Website. Advertisements for fertile eggs or live poultry listed on the Poultry Australia Website are provided by third parties and are not being sold by Poultry Australia. For more information regarding the terms and conditions for fertile egg listings or live poultry listings on the Poultry Australia Website, please refer to our Terms of Use and Disclaimer webpage. 

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2. Payment

You agree to pay us the purchase price listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our Website.

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.

If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.

We currently accept payments by credit card, debit card, PayPal, and bank transfer. 

In making a payment, you warrant to us that you’ve read and agreed to the terms of any third party payment gateway or processor or credit provider (such as PayPal or Stripe), which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our Website for convenience only. We’re not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider on our Website, please contact them directly.

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3. Discounts and Coupon Codes

We may offer discounts or coupon codes from time to time. 

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both). 

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only. 

Coupon codes are non-transferable and are not redeemable for cash under any circumstances. 

We reserve the right to revoke any discount offer or coupon code at any time without notice. 

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4. Store Credit

We may issue you with store credit in accordance with this agreement, or otherwise within our absolute discretion. If we do so, the grant of store credit is subject to the terms of this agreement.

Store credit is redeemable for products sold by us on our Website. 

Unless otherwise agreed in writing, store credit can be redeemed for twelve (12) months from the date of issue and will expire after this date. It’ll then be unable to be redeemed, replaced or refunded.

Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

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5. Gift Cards

We sell electronic gift cards (eGift Cards) on our Website. The gift card will be emailed to the recipient and may be redeemed on our Website. 

It is your sole responsibility as the purchaser to ensure that the gift card is stored securely and given only to the intended recipient. 

Unless those gift cards are expressed to be subject to other terms and conditions, these conditions apply. 

Gift cards are redeemable for products or services sold by us on our website only and can’t be refunded or redeemed for cash.

 

Gift Card Expiry

Unless otherwise stated at the time of purchase, gift cards do not have an expiry date.

Vouchers are non-transferable and are not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

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6. Postage and delivery

We post products within Australia and New Zealand. If you would like a product sent to an address outside of Australia or New Zealand, please contact us. We use delivery service providers to help us get our products to you. 

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a. Rates

You agree to pay to us postage fees as calculated at the checkout.

As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you via email before processing your order to discuss options (such as paying any additional costs or modifying your order).

Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website. 

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b. Dispatch Timeframes

We aim to process all orders placed before 4 p.m. on the same business day. Once an order is processed, we’ll do our best to dispatch orders on the same business day.

We ask for your patience as this handling period may vary, for example, if we have a high volume of orders.

We close for Christmas/New Year from 24 December until the first business day on or after 2 January each year. Orders placed during this time will be processed and dispatched after reopening. 

You acknowledge that we’re not liable for any delay in dispatch of your order.

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c. Delivery Timeframes

Delivery times will vary based on the item(s) ordered and the delivery address. Most, but not all, orders come with a tracking number provided by the delivery service provider. If the delivery has a tracking number, it will be included in the shipping confirmation email. Please refer to the delivery service provider’s delivery timeframe information available on their website for an estimated delivery timeframe. Please contact us if you have any questions about the delivery of your order.

You acknowledge that we’re not liable for any delays while your order is in transit with our delivery service provider.

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d. Delivery Address

It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement. 

 

e. Orders Lost in Transit

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. If our delivery service provider advises us that your order has been lost in transit, we will send a replacement at no cost to you. 

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7. Risk

Risk in each order passes to you on delivery to your nominated address. You authorised us or our agents to leave your order unattended at your delivery address. If you do not authorise us or our agents to leave your order unattended at your delivery address, you must email us at contact@poultryaustralia.com.au before your order is dispatched and request a signature on delivery. We will then submit a request to our delivery service provider asking them to obtain a signature on delivery (and therefore, not to leave your order at the delivery address unattended). If you ask us to obtain a signature on delivery and you’re not there, but someone else at the address signs for the parcel, the order will be taken to have been delivered on leaving the order with that person. 

If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit.

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8. Events beyond control

As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue.  While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution. 

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9. Returns policy 

Please choose carefully as we do not offer refunds for change of mind. 

If we have agreed in writing to a return for any reason, the goods must be returned within 30 days of the return agreement date, and the goods must be in the agreed upon condition.

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10. Refund policy

If we are unable to accept your order, we will process a full refund as soon as possible. The refund will be processed through the same third party payment gateway or processor or credit provider (such as PayPal or Stripe) that you used to make the payment. The number of days the refund amount takes to be returned depends on the policy of the third party payment gateway or processor or credit card provider; however, the refund should usually be processed within seven business days.

 

11. Product warranty

Unless otherwise stated, goods purchased from Poultry Australia come with a one-year warranty from the purchase date. 

If you believe your goods are damaged or defective in any way, please contact us at contact@poultryaustralia.com.au and include proof of purchase and an explanation of the issue as soon as possible to arrange a suitable remedy, such as repair or replacement. Reasonable evidence of the damage or defect may need to be provided, for example, returning the product for inspection or supplying photos or videos via email. 

By making a purchase, you understand and agree that the product warranty may be voided if the product is misused, for example, where the damage or defect has been caused by not complying with the product instructions. 

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12. Advice and information

We may give you advice, recommendations, information or assistance in relation to products on our Website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary. We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our Website, unless otherwise required by law.

 

13. Communication 

Each of us agree that communications will take place via email, Facebook or Australia Post mail. 

We have a zero-tolerance policy regarding abusive behaviour, harassment of our employees or offensive language. We reserve the right to permanently cease communication with any customer or other person who engages in such behaviour.

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14. Intellectual property

You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.

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15. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence. 

Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to: 

• replacement of the product;

• repair of the product; 

• payment of the cost of having the product repaired; or

• such other fair and reasonable remedy as we are ready and willing to provide.

We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.

If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind.

To make an ACL-related claim, please contact us at contact@poultryaustralia.com.au

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16. Dispute resolution

If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in Tasmania (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.

Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief). 

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17. Variation

We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted. 

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18. Severance

If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.

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19. Termination

We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.

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20. Jurisdiction

As we are based in Tasmania, these terms will be governed by the laws of Tasmania. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of Tasmania and courts of appeal from them.

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This document was last updated: 29 November 2023.